FAQs
FAQ
Welcome to our FAQ page!
Welcome to our FAQ page! Here you will find answers to some of the most common questions we receive about our IT support services.
General Questions
A1: We specialize in providing IT support for Windows systems, including remote and on-site assistance, system setup and configuration, software installation and updates, security and maintenance, and backup and recovery solutions.
A2: Our business hours are:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Service-Related Questions
A4: Yes, we offer remote IT support services. Our team can assist you with various technical issues via remote access tools, ensuring quick and efficient solutions.
A5: We use secure remote access tools that comply with industry standards. All sessions are encrypted, and we follow strict security protocols to ensure your data remains safe and confidential.
A6: Absolutely! We provide professional setup and configuration services for new Windows systems, tailored to meet your specific business needs.
Technical Questions
A7: We recommend enabling automatic updates to ensure your system is always up-to-date with the latest security patches and features. Additionally, you should manually check for updates at least once a month.
A8: There are several steps you can take to improve system performance, including running Disk Cleanup, defragmenting your hard drive, disabling unnecessary startup programs, and ensuring your system is free of malware. If the issue persists, our team can help diagnose and resolve the problem.
A9: Implementing robust cybersecurity measures is essential. This includes using strong
Billing and Account Questions
A10: We accept various payment methods, including credit cards, debit cards, bank
A11: You can manage your account and view your service details by logging into our client portal. If you need assistance with your account, please contact our support team.
A12: Yes, we offer a range of service plans and packages to suit different business needs.
Contact Us
You Have any Question? Feel Free to Contact With us.
Call us for imiditate support on this number
+32 487 84 36 75
Send us email for any kind of inquiry
info@primenetsupport.net
Send us email for any kind of inquiry
info@primenetsupport.net